Refund and Returns Policy

Refund and Returns Policy

At Fly Screen Store, we aim to provide the best service to our international customers. Since we only sell products from Turkey to international destinations, specific restrictions and conditions apply to returns and refunds. Please read this policy carefully. If you have any questions, feel free to reach out to us.

Return Conditions

• Minimum Purchase Amount for Returns: Returns will be considered for purchases of $100 USD or more. Orders below this amount are not eligible for returns.
• Condition of Returnable Products: Returned items must be unused, undamaged, and in their original packaging. All accessories must be included with the returned products.
• International Returns: Returns from overseas may incur additional costs such as shipping fees and customs duties. These additional costs are typically borne by the customer.

Return Process

1. Return Request: First, you must contact us to initiate a return request. Once your request is verified, we will provide information on shipping and other requirements.
2. Shipping Costs: Returns must be sent using reliable international courier services such as UPS, FedEx, or DHL. A portion of the return shipping costs will typically be the responsibility of the customer. However, in certain situations, all of these costs may be incurred by the customer.
3. Product Price and Shipping Costs: When a return is processed, the product price will be refunded, but shipping and return costs may be deducted from the total amount. Therefore, the refund of the product price may involve deductions for shipping expenses.

Refund Processing

• Refund Timeframe: Approved refunds will be processed according to the original payment method. For international transactions, this process typically takes 10-15 business days, but in some cases, it may take 30 business days or longer.
• Currency Exchange Rates and Transaction Fees: Refunds for international transactions may be affected by fluctuations in currency exchange rates. Additionally, your payment provider or bank may apply extra transaction fees.

Privacy and Data Security

We only retain your personal information for processing purposes and store it securely on our servers. Our website utilizes analytics tools such as Google Analytics, which analyze data to improve user experience. As a Turkey-based business, we share your information only with intermediary firms for logistics processes.

Legal Rights

We protect all your legal rights under EU and other international regulations. All users who read this policy and visit our site automatically accept the stated conditions. Changes to these conditions will take effect from the date they are published on the site.

Contact Us

For any questions or additional information, please contact us at [email protected] or +90 530 088 65 08. Our customer service team will assist you as soon as possible.